Specialist, Customer Service (Technical) - Dyson

Dancom Group · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
MYR 2500 - 3500

Are you passionate about providing exceptional customer service and have a deep understanding of technical products? Join Dyson, a global leader in innovative home appliances, as a Specialist, Customer Service (Technical) in Bali.

In this role, you will be the first point of contact for customers, offering technical support and ensuring their satisfaction with our products. Your expertise and dedication will help maintain Dyson's reputation for excellence.

If you are a problem solver with a customer-centric approach and a keen interest in technology, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide technical support and troubleshooting for Dyson products.
  • Assist customers with product installation, maintenance, and repairs.
  • Answer customer inquiries and resolve technical issues promptly.
  • Maintain accurate records of customer interactions and product issues.
  • Stay updated with the latest product features and technical advancements.
  • Collaborate with the technical support team to ensure consistent service quality.
  • Identify areas for product improvement based on customer feedback.
  • Ensure compliance with company policies and procedures.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Engineering, Technical Support, or a related field.
  • Minimum 2 years of experience in technical customer service or a similar role.
  • Strong knowledge of Dyson products and their technical aspects.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Proficiency in English, both written and spoken.
  • Familiarity with basic troubleshooting and repair techniques.
  • Customer service certification is a plus.

    • 🛠️ Keahlian

    <li>Technical expertise in home appliances.</li><li>Problem-solving skills.</li><li>Attention to detail.</li><li>Customer service orientation.</li><li>Time management.</li><li>Teamwork.</li>
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