Guest Relation Specialist

Join our award-winning hospitality team at PT. Harapan Graha Niaga as a Guest Relation Specialist! We're seeking passionate individuals who embody exceptional service standards to create unforgettable guest experiences. As the first point of contact for our valued visitors, you'll play a pivotal role in ensuring every guest feels welcomed and valued. In Jakarta Raya, you'll be the heart of our operations, using tools like Salesforce and Microsoft Office to manage guest interactions seamlessly.

PT. Harapan Graha Niaga is a leading player in the hospitality industry, known for our commitment to excellence. With years of experience in the field, we've built a reputation for delivering exceptional service. In this role, you'll work closely with our team to ensure that every guest leaves with a smile and a memorable experience.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and assist guests upon arrival and departure, ensuring a warm and friendly atmosphere.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Manage guest reservations and check-ins/check-outs using Salesforce and other relevant software.
• Collaborate with the housekeeping and maintenance teams to ensure guest rooms and facilities are in optimal condition.
• Assist with event planning and coordination, ensuring all guest needs are met.
• Promote our services and facilities to guests, highlighting the unique features and benefits of our establishment.
• Maintain accurate and up-to-date guest records and communication logs.
• Participate in training and development programs to enhance your skills and knowledge in the hospitality industry.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2 years of experience in a guest-facing role within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Proficiency in English, both written and spoken, is a plus.
• Familiarity with Salesforce and Microsoft Office is a strong asset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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